Privacy Policy for Overcomers Sober Living

Effective Date: 9-01-2025

Overcomers Sober Living (“we,” “our,” “us”) is committed to protecting the privacy and security of our residents, program participants, website visitors, and contacts (“you,” “your”). This Privacy Policy explains how we collect, use, share, and safeguard your personal information, and your rights regarding that information.

1. Information We Collect

We may collect and process the following categories of personal information:

Contact & identity information: name, email address, phone number, mailing address, date of birth

Service records: intake forms, application details, assessment information, program history

Billing & payment data: payment method, transaction history, invoice records

Communications & consent data: messages, opt-in / opt-out records, SMS logs

Technical & usage data: IP address, browser type, device identifiers, pages visited, form submissions

Health / sensitive information: only when explicitly provided for program purposes (e.g. medical history, medications). If you provide health or behavioral health data, it is treated with heightened confidentiality under applicable laws (e.g. 42 CFR Part 2 and HIPAA where applicable).

2. How & Why We Use Your Information

We use your data for these purposes:

To deliver program services, coordinate care, monitor progress, and manage resident intake

To send appointment reminders, updates, invoices, and contracts (via email, SMS, and phone)

To process payments, issue refunds, handle billing queries

To enforce agreements, prevent fraud, and protect safety

To improve our services, analyze trends, and maintain quality

To meet legal, regulatory or safety obligations (e.g. court orders, reporting, audits)

3. SMS / Text Messaging & A2P / 10DLC Compliance

Because we send messages (for appointments, updates, invoices), we follow strict rules:

By providing your mobile number and opting in, you consent to receive text messages from us

Message & data rates may apply

Reply STOP to opt-out of receiving texts at any time

Reply HELP for more info

Message frequency varies depending on your engagement (updates, billing, reminders)

Your opt-in is not a condition for receiving program services

All SMS logs, timestamps, and opt-in records are stored securely as proof

This SMS usage policy aligns with TCR / CTIA / 10DLC requirements. beetexting.com

4. Disclosure & Sharing

We do not sell or rent your personal information.

We may share your data in these circumstances:

With trusted service providers (e.g. payment processors, CRM / SMS vendors, email platforms) under strict confidentiality agreements

With third parties when required by law (court order, subpoena, reporting)

In emergencies when there is a risk of harm

With your explicit, informed consent for other uses

If you are a participant in a behavioral health or substance use program, additional protections under 42 CFR Part 2 may apply. That law prohibits disclosure of your treatment records without your explicit written consent, except under narrow exceptions. Couples Rehab+1

5. Data Security & Retention

We use appropriate technical and organizational safeguards: encryption (in transit & at rest), secure servers, access controls, regular security audits

Staff members receive training on confidentiality and data protection

We retain personal data only as long as necessary for the purposes listed or as required by law. After, we securely delete or anonymize data

In case of a data breach, we will notify affected individuals as required by law

6. Your Rights

You may:

Request access to the personal information we hold about you

Request correction or updating of information

Request deletion (unless prohibited by law or program requirements)

Withdraw consent to communications (e.g. texting)

Object to or limit certain processing

Get a copy of portable data (if supported by law)

To exercise your rights, contact us at the contact information below. We may request verification of identity before fulfilling requests.

7. Minors & Sensitive Populations

If you are under the age of 18 (or other legal age in your jurisdiction), you should obtain parental consent before providing personal information. We do not knowingly solicit data from minors without appropriate consent.

If you receive services for behavioral health or substance use issues, special legal protections (42 CFR Part 2) may apply to your records. Addiction Rehab Centers+1

8. Cookies & Tracking

We may use cookies, web beacons, and similar technologies to:

Improve site performance & security

Remember your preferences

Analyze usage and traffic patterns

You can disable some cookies via your browser settings, but doing so may impact site functionality.

9. Amendments & Changes

We may update this Privacy Policy periodically. When we make material changes, we will post the new Effective Date and notify you (e.g., via email or site banner).

10. Contact Us

If you have any questions or requests about this policy or your data, contact:

Overcomers Sober Living
Email: [email protected] (or your resident contact email)
Phone: (405) 675-0004
Address: 5504 NW 108th Ter.
Oklahoma City, OK 73162